“ERP-One works as a true partner – far beyond a purely technical delivery team. They possess a unique capability to align and integrate with our people to develop solutions that have real value to our business.”
– Steve Paraskevopoulos, Chief Information Officer
A company in transition
In 2013, Revera was growing rapidly in the senior living industry, acquiring and merging with other organizations. But as their business expanded, Revera also needed to scale up their JD Edwards system – a system in poor health needing a big technical upgrade.
As they grew, Revera had accumulated a significant number of undocumented modifications that needed to be retrofitted, causing constant headaches for their small systems team to manage. This, coupled with an unmanageable security model, a desire to simplify their infrastructure overall, and an aggressive timeline for completion, made the project a challenging one.
- Full EnterpriseOne technical and functional upgrade 8.12 to 9.1
- Project management
- Complete security redesign
- Significant customizations
- Full security re-implementation using Q Software
Flexible collaboration on a timeline
Revera chose ERP-One as their new managed services partner, and the two organizations worked together closely to put a solid foundation in place. By 2014, the system was healthy, stable, and ready for its upgrade.
There was a catch – Revera’s year-end was approaching and they needed to complete the upgrade in four months. And Empath, a legacy HR system, would need to be incorporated too.
Fortunately, knowing Revera’s system inside and out gave ERP-One a much-needed head start with the upgrade. ERP-One also brought in their long-time partners, Q Software, to redesign and re-implement security for the system and automate many of its functions.
Throughout the process, ERP-One’s collaborative, attentive approach and proven methodologies kept the project on track and ensured Revera’s needs were met.
Recovered time, resources, and budget
Despite the short timeframe, the upgrade was delivered on time, on budget, and with zero transition time as the upgrade went live – creating a seamless experience for Revera.
After the upgrades, Revera was able to move into a single building, reducing overall operating costs. The security redesign saved their system administrator 12–16 hours per week. And by re-platforming their hardware, their database and system management was simplified enough to be rolled into managed services versus on-site consulting.
With a new system that was significantly simpler to manage, the people at Revera were empowered to allocate their time and resources to what they did best.
By the numbers
- Project duration 4.5 months
- Total users: 2700
- 700+ code modifications
- 40% reduction in security system admin time
- Reduced infrastructure footprint