2018 was packed with events, lots of upgrades to 9.2, continued interest in the cloud, mobility, security, and more.
Big interest in events
2018 was a huge year for industry events and we connected with many of you in person at Collaborate 18, INFOCUS 18 (their biggest one yet!), and the Ontario Public Sector Forum. (If you missed our insider views and tips you can find them here.)
We were also fortunate to share our expertise as speakers at regional user groups across North America including the JD Edwards Southern California User Group (SCUG), PacRim JDE User Group, and the New England Oracle User Group.
It was great to learn, share, and connect with so many people at events this past year. We hope we’ll see even more of you in 2019.
Key trends and projects
Upgrades to 9.2, cloud migrations, remote workforce applications and security concerns were major trends for our clients in 2018.
We saw a surge in EnterpriseOne 9.2 upgrades, both on-premise and on cloud infrastructure. We helped numerous clients with their 9.2 upgrades, positioning them on Oracle’s current EnterpriseOne roadmap and ready to adopt the new continuous delivery support model.
Interest in the cloud
Clients continue to be attracted to the cloud. In fact, 90% of c-suite executives who participated in Deloitte’s 2018 global CIO survey say their organizations are using cloud-based services.
In addition, 54% of these survey respondents expect to shift mission-critical applications and infrastructure to the cloud over the next three years (source: https://deloitte.wsj.com/cio/2018/11/11/the-state-of-cloud-adoption/).
Last year we worked with several clients to migrate their EnterpriseOne environment to a cloud infrastructure, either as a standalone migration or in conjunction with their 9.2 upgrade. These projects, completed on both MS Azure and Amazon Web Services, allowed us to act as impartial advisors, helping clients select their cloud vendor. If you’re considering a move to the cloud get in touch with Nick Wilson, our ERP Innovation and Technology Leader to talk about your unique needs. We follow proven methodology for performing the migration or upgrade, and excel at optimizing EnterpriseOne on cloud architecture according to your individual constraints and requirements.
This year, we consulted with many clients to help them harness the power of EnterpriseOne mobile and tailor it to their needs. These projects helped them achieve new business capabilities using EnterpriseOne. Check out our customer story on AIS mobile and what it can do.
Leveraging our partnership with Q Software and our depth and breadth of knowledge in the JD Edwards security space, we delivered training and consulting projects and managed services to many customers.
Our Managed Services team handled approximately 10,000 client tickets in 2018! Common requests included: password resets, package builds and deployments, payroll year-end ESUs, database refreshes, database performance tuning, job queue management, and zombie kernel management.
Many of our managed services clients are also taking advantage of the power of AUTOM8, our process automation and scheduler solution.
If you’re interested in learning what AUTOM8 can bring to your organization, check out our primer video here.